Privacy Policy
How Riverstone Retreats LLC collects, uses, and protects your information.
Privacy Policy – Riverstone Retreats LLC
Effective date: January 27, 2026
Riverstone Retreats LLC (“Riverstone Retreats,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, inquire about a stay, or make a reservation.
Information we collect
We may collect the following categories of information:
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Contact information you provide (such as name, email address, phone number, and message content) when you contact us or submit an inquiry.
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Reservation information you provide when booking (such as stay dates, guest count, and other details you submit during checkout).
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Payment information: Payments are processed through OwnerRez and our connected payment processors/gateways. Card information is handled and stored securely (encrypted) to support payments and, when applicable, scheduled payments and security deposits. We do not store full payment card numbers on our own servers.
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Device and usage data collected automatically (such as IP address, browser type, pages viewed, and approximate location derived from IP).
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Cookies and similar technologies used to help the site function and improve performance.
How we use your information
We use information to:
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Respond to inquiries and provide customer support
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Process reservations and payments
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Communicate about your booking (confirmations, updates, and important stay information)
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Improve our website and guest experience
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Protect against fraud, misuse, or security issues
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Comply with legal obligations
How we share your information
We may share information with:
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OwnerRez and service providers that help us operate our website and reservations (for example, website hosting, booking and payment processing, messaging, and analytics). These providers are only permitted to use information to perform services for us.
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Legal or safety reasons: if required by law or to protect our rights, guests, or others.
We do not sell your personal information.
Cookies & analytics
We may use cookies and similar technologies to operate the site and understand how visitors interact with it. You can typically control cookies through your browser settings.
Data retention
We keep information for as long as needed to provide services, maintain business records, and comply with legal obligations.
Your choices
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable laws and legitimate business needs.
Contact us
If you have questions about this Privacy Policy or your information, contact:
Riverstone Retreats LLC
Email: info@riverstoneretreatsllc.com